FAQ

Our preserved roses undergo a natural preservation process that maintains their botanical integrity and visual appeal over an extended period. With proper care, these specimens retain their aesthetic qualities for up to three years.

Your Infinity Rose arrangement will remain most beautiful if kept at a pleasant room temperature. The flowers are perfectly arranged and should remain in their box or vase to best showcase them. Always keep the box closed at the bottom when displaying it. Protect your arrangement from water and direct sunlight to avoid damage. If light dust accumulates after a few months, carefully remove it with a soft brush. With this simple care, you will enjoy your luxurious flower arrangement for a long time.

Quick and easy to get in touch - we are happy to help you with any questions or suggestions. support@lunerwaglow.de

Our dedicated team will be happy to help you and we strive to answer all emails within 24 hours.

Once you have entered your delivery address at the checkout, the delivery time and all applicable shipping costs will be displayed. The flower arrangements are put together and shipped for you on the same day to order.

Unless otherwise stated in the respective offer, goods will be delivered domestically (Germany) within the following delivery times:

DHL Standard 3-4 days

DHL Express 1-2 days

Saturday delivery

Preferred day delivery

For international deliveries within 5-7 working days after conclusion of contract (for agreed prepayment, after the time of your payment instruction).

Please note that no deliveries are made on Sundays and public holidays.

Once your order has been dispatched, we are unfortunately unable to change the delivery address. But don't worry, we are actively working with our shipping partner to find a solution for you. Depending on the situation, we can try to return the parcel to our warehouse or make it available for collection at a nearby branch. Please contact us as soon as possible with your order number so that we can determine the best option for your situation. We are here to help support@lunervaglow.de

Due to the custom nature and sensitivity of our products, all LUNERVA GLOW sales are handmade to order, and we only accept returns in the following exceptional cases:

1. You received the wrong item.
2. The order was not delivered by the specified date.
3. The order was damaged in transit.

For further questions and concerns, please contact us so that we can find a solution for your matter.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right:

support@lunerwaglow.de

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union - 12-hour cancellation period

Notwithstanding this, you have the right to cancel your order within 6 hours of purchase without giving any reason. We kindly ask you to contact support immediately after a mistaken purchase to cancel your order as soon as possible.

We understand that fast and reliable delivery is crucial for you – especially with express shipping options. Once your order leaves our warehouse and is handed over to our shipping partner, we unfortunately cannot be held responsible for transportation delays. We do our best to ensure your package arrives on time and keep you informed throughout the entire process. If you have any questions about your delivery, we are happy to help.

If your arrangement arrived damaged or was marked as delivered but cannot be found, please contact our customer support team at support@lunerwaglow.de We are here to help you open a case with the shipping carrier and arrange for a replacement to be sent.